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Appointments Terms & Conditions

We have great news for you guys.

First of all, we want to Thank You so much for trusting us to be your barber.

Last year we were testing the appointment system and we were pleasantly surprised to see how many of you really loved the idea brought into our barbershop.

Over 500 people used the appointment system already in the short time it has been up.

Great news, we are keeping the appointment system.

And to make it work for both barbers and clients we came up with the

Following Terms and Conditions:


We will NOT be charging any upfront money OR deposit for your appointments

You can book an appointment up to one month ahead, but not later than 1 hour before your appointment.

Customers will be asked to turn up not earlier than 5 minutes

All appointments must be booked, even walk-in clients.

The government recommends that customers should wear a face mask

FREE hand sanitiser will be available

NO newspapers or magazines will be offered to help reduce contact between people

FREE WI-FI Available

People can bring a carer or a person they need for support who will sit in a designated area, but if possible you are asked to attend appointments alone

Children must sit on the barber’s chair on their own, not on a parent’s lap

All tools and door handles and the barber’s chair will be disinfected between clients and all hair will be removed from the floor/and the chair – with ten minutes cleaning time between clients

You MUST check-in your appointment with a staff member 5 minutes before your appointment.

If you will be late for your appointment you will be marked as NO SHOW.

ONLY if we have no other appointments after yours, you might get your haircut.

If you are feeling generally unwell and/or are showing any symptoms of cold/flu, Covid-19 please cancel your appointment with immediate effect and reschedule when you are sure it is safe for yourself and those around you to come.

If you present any symptoms when attending your appointment you will be denied your service.

Thank you kindly for understanding.

Please follow our Instagram and Facebook account for last-minute information and updates.

Privacy Policy

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how we collect and process the personal data you provide when you:

  • visit one of our stores
  • visit our websites (regardless of where you visit it from)
  • sign up for our loyalty schemes
  • register for online bookings
  • sign up for the Silky Smooth Barbers newsletter
  • purchase a product from our website

Access to this website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

We reserve the right to amend this privacy notice at any time. Any changes we may make to our notice in the future will be posted on this page and, where appropriate, notified to you by email or SMS.

The personal data we hold about you must be accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.




2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped as follows:

  • Identity Data – includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data – includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, points on your rewards card, preferences, feedback and survey responses.
  • Allergy Test Data includes allergy test information and details of any medical conditions that might affect services
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Except for health information and Allergy Test Data, we do not collect any special categories of personal data about you. Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Transaction, Profile and Allergy Test Data by visiting our stores or filling in forms or by corresponding with us by post, phone, email or otherwise. This includes the personal data you provide when you:

  • purchase our products or services;
  • make an appointment;
  • sign up for our rewards card;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.

AUTOMATED TECHNOLOGIES OR INTERACTIONS.

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third parties. We may receive personal data about you from various third parties as set out below:

  • Technical Data from analytics providers such as Google;
  • Identity, Contact, Technical, Profile, Usage and Transaction Data from providers of technical, payment and delivery services.

4. HOW WE USE YOUR PERSONAL DATA?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Generally, we do not rely on consent as a legal basis for processing your personal data other than to send marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us using the details above.

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. To stop receiving any marketing communications from us, please follow the instructions in the ‘Opting out’ section below.

PROMOTIONAL OFFERS FROM US

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

THIRD-PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes.

OPTING OUT

  • To stop receiving salon marketing communications by email please follow the unsubscribe link at the bottom of every email.
  • To stop receiving salon marketing communications by SMS, just reply “STOP” to the relevant text number.
  • To unsubscribe from the newsletter, please follow the unsubscribe link at the bottom of every email
  • If you have an app, you can amend your preferences on your app
  • Visit your store
  • Contact us on the details above

Please be aware that each salon holds its own client data. This means that, should you receive marketing communications from more than one salon but no longer wish to do so, you will need to update your marketing preferences for each salon.

Please note that you may have to unsubscribe from email and SMS marketing separately if you no longer wish to receive any marketing communications from us.

Please note that you may still receive some marketing messages for a short period after you have updated your marketing preferences, while our systems are fully updated. After that, please note that you will still receive information and service updates.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details above.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law

5. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Also, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We will notify you and any applicable regulator of a breach where we are legally required to do so.

6. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are as follows:

Your personal data will be held by each salon you have visited for as long as you remain an active client at that salon (we currently deem this to be two years from your last visit to the salon). After you cease to be an active client, we will still retain some of your details to ensure that we comply with our legal obligations and legitimate business interests.
If you have subscribed to our newsletter, your personal data will be held for as long as you remain a subscriber to the newsletter. If you choose to unsubscribe, then we will hold the record of your unsubscribe request to ensure that we comply with our legal obligations.

In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

7. YOUR LEGAL RIGHTS

Under certain circumstances, you have the following rights under data protection laws about your personal data:

  • to request access to your personal data
  • to request correction of your personal data
  • to request the erasure of your personal data
  • to object to the processing of your personal data
  • to request the restriction of processing your personal data
  • to request the transfer of your personal data
  • to withdraw consent

You can check and update your personal data each time you visit your salon. Please be aware that each salon holds its own client data. This means that if you have visited more than one salon, and provided that you are still an active client of that salon, you will need to update your personal data at each salon.
If you wish to make a complaint or you wish to exercise any of the rights set out above, please contact us using the details above.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

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